- Bosh sahifa /
- Japanese Books /
- Biznes va Pul /
- Marketing & Sales /
- General & Reference /
- CRM―顧客はそこにいる Best solution
Mahsulot #:
170494718
CRM―顧客はそこにいる Best solution
Mahsulot #:
170494718
UZS 352701
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from JP
0 ratings
Fikringizni yozing
Omborda mavjud; sotuvda mavjud
Japan doʻkonidan import qilingan
QTY:
Bu mahsulotdan faqat 5 dona qoldi.
Hoziroq buyurtma bering va oling Chorshanba, Oktyabr 28
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
Note: Step Down Voltage Transformer required for using electronics products of Yaponiya store (100 V). Recommended power converters Sotib olish.
Mahsulot tafsilotlari
- 経営にCS(顧客満足)活動を導入する企業は多いが、クレーム処理の手間が増えたり、顧客から「満足」の反応があるのに収益に結びつかないといった例がよく聞かれる。1998年に出版された「日本初のCRM書」の増補改訂版である本書では、このような壁にぶつかっている企業のCRM(カスタマー・リレーションシップ・マネジメント)を活性化するための考え方やアプローチが示されている。 全体は6つの章で構成されている。第1章では、顧客動向や収益との関係が概観され、CRM再構築の必要性が説かれている。ここに戦略、知識(顧客理解・識別)、業務プロセスおよび人・組織、ソリューション・テクノロジーの4つの階層からなる「CRMモデル」が示され、2章以降はそれに沿う形で展開される。 第2章は、顧客変化の実態や、顧客セグメンテーションを適正化する方法、バリュー提供の方法、CRM革新のステップなどが論じられている。特に、顧客セグメンテーションの「5つの罠」が解説され、それぞれの罠をクリアすることがCRMの前提になるとして注意が喚起されている。 第3章は、顧客との接点における具体的な活動や、実行にあたっての解決策などが論じられている。第4章は顧客情報のデータベース構築の条件や技術的な側面、第5章はCRMに成果をもたらす3つの戦略、第6章は各産業・業界にCRMをどう適用すればいいかといった内容が中心になっている。 今回の改訂では、「LTV(顧客生涯価値)」や「タイミング・セグメンテーション」「アウトソーシング戦略」などの項目が増補され、第6章の事例にも銀行や証券、官公庁などが加えられている。初版と比べて、新しい局面に対応した内容が多く盛り込まれているのが特徴だ。 CRMの最初のステップで戸惑っているのなら、「ニーズは多様化ではなく『混淆化』している」「顧客は細分化ではなく「模化」している」といった論考に目からうろこが落ちるかもしれない。企業能力の根幹をなすCRMの、まさに決定版となる1冊である。(棚上 勉)
| Publisher | 東洋経済新報社 |
| Publication date | July 1, 2001 |
| Language | Japanese |
| Print length | 389 pages |
| ISBN-10 | 4492554297 |
| ISBN-13 | 978-4492554296 |
| Item Weight | 469 g |
MAHSULOT TAVSIFI
CRM―顧客はそこにいる Best solution
Savolingiz bormi? Biz bilan suhbatlashish
Xaridor savollari va javoblari
-
Savol:
Ubuy'dan CRM―顧客はそこにいる Best solution onlayn xarid qilish qanday?
Javob: Ubuy'dan CRM―顧客はそこにいる Best solution onlayn xarid qilish oson.. Siz shunchaki mahsulotni qidirib topishingiz, tekshirish paytida jo'natish usulini tanlashingiz va uni manzilingizga yetkazib berishingiz kerak. -
Savol:
CRM―顧客はそこにいる Best solution ichida onlayn xarid qilish mumkinmi?
Javob: Ha, Ubuy Uzbekistan’da ushbu mahsulot sizga mos narxda xarid qilishingiz mumkin.. CRM―顧客はそこにいる Best solution mahalliy hududda ishlamaydi, ammo tezkor yetkazib berish xizmatlarimizga ishonishingiz mumkin. -
Savol:
Buyurtmani joylashtirgandan keyin mahsulotni olish uchun qancha vaqt ketadi?
Javob: Buyurtma qilingan mahsulotni yetkazib berish muddati siz buyurtma bergan narsaga va siz tanlagan yetkazib berish usuliga qarab farq qiladi.. Taxminiy etkazib berish muddati to'lov jarayonida ko'rsatilgan, shuning uchun xarid qilishda ehtiyot bo'ling.
村山 徹 Format: Tankobon Hardcover General & Reference Editorial Review
Hech qanday tahririy sharhlar topilmadi
Customer Reviews & Ratings
41 mijozlar reytingi
-
5 yulduz
33%
-
4 yulduz
22%
-
3 yulduz
36%
-
2 yulduz
3%
-
1 yulduz
6%
Ushbu mahsulot haqida fikr qoldiring
O‘z fikrlaringizni boshqa mijozlar bilan bo‘lishing
Platform Trust & Buyer Confidence
JK
Jasmin
Verified buyer
“Great products and very good service: very easy and very fast international delivery.”
9 September 2026 · via Trustpilot
AG
Anke
Verified buyer
“Wonderful online shopping experience, smooth transaction from the start. Payment method works conveniently and delivery is unexpectedly fast and reliable. You go the extra mile for service. What makes this even more amazing, you deliver to Namibia. I will remain a happy Ubuy customer and will increase my purchases for sure! Thank you!”
10 September 2026 · via Trustpilot
H
Hazel
Verified buyer
“Very easy to find the products what you need, and so fast delivery, that’s why I highly recommended to others costumers to used ubuy.”
10 September 2026 · via Trustpilot
O
Opaleye
Verified buyer
“I received exactly what I ordered I was skeptical about your site because that was my first time to order. But the order came timely and neatly packaged. I was not disappointed. Thank you.”
11 September 2026 · via Trustpilot
AC
Adele
Verified buyer
“Easy to find and order what you want on the website. Delivery is quick to the UK”
8 September 2026 · via Trustpilot
WHY SHOP WITH US
Xavfsiz to‘lovni amalga oshirish
Global Delivery
Easy Returns
Genuine Products
Product Price History
Muhim ma‘lumotlar
- Cheklovlar: xalqaro jo‘natiladigan mahsulotlar uchun quyidagilarga e’tibor bering: ishlab chiqaruvchining kafolati haqiqiy bo‘lmasligi mumkin; ishlab chiqaruvchining xizmat ko‘rsatish imkoniyatlari mavjud bo‘lmasligi mumkin; foydalanish va xavfsizlik bo‘yicha yo‘riqnomalar qabul qiluvchining davlat tilida bo‘lmasligi mumkin; mahsulotlar (va ularga tegishli materiallar) qabul qiluvchining mamlakati standartlari, spetsifikatsiyalari va markirovka talablariga muvofiq ishlab chiqilmasligi mumkin; va mahsulotlar qabul qiluvchining mamlakatida ishlatiladigan kuchlanishga va boshqa elektr standartlariga mos kelmasligi mumkin (adapter yoki konverterdan foydalanish kerak bo‘lishi mumkin). Qabul qiluvchi mahsulotning o‘z mamlakatiga qonuniy ravishda olib kirilishi mumkinligiga ishonch hosil qilishiga javobgardir. Ubuy yoki uning filiallaridan buyurtma berayotganda, qabul qiluvchi mas’ul importchi hisoblanadi va o‘z mamlakatining barcha qonunlari va qoidalariga rioya qilishi shart.
- Ubuy-da e’lon qilinadigan hamma mahsulotlar ham sotilavermaydi, chunki Ubuy global qidiruv tizimidir. Mahsulotlar eksport/savdo qoidalariga bo‘ysunadi.
UZS 352701
Hoziroq buyurtma bering va oling Chorshanba, Oktyabr 28
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Bu mahsulotdan faqat 5 dona qoldi.
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.